Thalia.de

IT Service Management in SAP Solution Manager

Up to date for Release 7.1

Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that-and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time.
1. Comprehensive Introduction
Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager.
2. Major Tools in IT Service Management
Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.
3. Configuration Steps
Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.
4. Reporting and Analytics
Understand how to use key KPI-based reporting features and dashboards to monitor progress and status.
5. SAP Solution Manager 7.0 vs. 7.1
Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading.

Highlights Include:

  • Application Incident Management (AIM)

  • Change Request Management (ChaRM)

  • SAP CRM Web UI

  • Application Lifecycle Management integration

  • Roles and responsibilities

  • End-to-end setup activities

  • Approval management procedures

  • Transport Management System

  • SAP and non-SAP changes

  • Deltas between 7.0 and 7.1

  • Reporting and analytics

  • Core and extended ITSM features

Galileo Press heißt jetzt Rheinwerk Verlag.

Portrait
Nathan Williams is a consultant for Enowa Consulting, and has been working exclusively with SAP Solution Manager for the last six years. From release 3.2 to 7.1, he has helped coordinate IT, business, and program management teams to define strategies as well as implement SAP Solution Manager functionality. In addition to creating strategies, roadmaps, and sharing lessons learned, he’s experienced with the technical configuration of all aspects of SAP Solution Manager. Nathan is a frequent contributor to Solution Manager Expert and SAPInsider, and is also a regular speaker at TechEd and WIS conferences.
… weiterlesen
In den Warenkorb
Filialabholung

Versandkostenfrei

Bezahlung bei Abholung

Beschreibung

Produktdetails


Einband gebundene Ausgabe
Seitenzahl 903
Erscheinungsdatum 28.02.2013
Sprache Englisch
ISBN 978-1-59229-440-4
Reihe SAP Press
Verlag Rheinwerk Verlag
Maße (L/B/H) 238/187/58 mm
Gewicht 1711
Auflage 1
Buch (gebundene Ausgabe, Englisch)
78,99
inkl. gesetzl. MwSt.
Sofort lieferbar
Versandkostenfrei
In den Warenkorb
Filialabholung

Versandkostenfrei

Bezahlung bei Abholung

Andere Kunden interessierten sich auch für

  • 28475540
    SAP Interactive Forms by Adobe
    von Jürgen Hauser
    Buch
    78,94 bisher 87,99
  • 45243079
    Fantastic Beasts and Where to Find Them. The Original Screenplay
    von Joanne K. Rowling
    (5)
    Buch
    16,99 bisher 21,49
  • 44725232
    Harry Potter and the Cursed Child - Parts I & II (Special Rehearsal Edition)
    von John Tiffany
    (36)
    Buch
    19,99
  • 39151356
    Harry Potter: The Complete Collection
    von Joanne K. Rowling
    (4)
    Buch
    48,95 bisher 71,99
  • 43564382
    Milk and Honey
    von Rupi Kaur
    Buch
    12,99 bisher 14,99
  • 42413879
    All the Light We Cannot See
    von Anthony Doerr
    (2)
    Buch
    7,87 bisher 10,49
  • 45965122
    The Chemist
    von Stephenie Meyer
    Buch
    13,49 bisher 27,99
  • 34910866
    The Life List
    von Lori Nelson Spielman
    (5)
    Buch
    6,99 bisher 9,70
  • 17914934
    One Line a Day
    von Books LLC Staff Chronicle
    (2)
    Buch
    9,99
  • 38930428
    We Were Liars
    von E. Lockhart
    (6)
    Buch
    7,99 bisher 10,49
  • 31405171
    Game of Thrones 5-Copy Boxed Set
    von George R. R. Martin
    (5)
    Buch
    25,90 bisher 37,49
  • 39151343
    Harry Potter 1 and the Philosopher's Stone
    von Joanne K. Rowling
    (2)
    Buch
    6,99
  • 42769827
    The Girl on the Train
    von Paula Hawkins
    (1)
    Buch
    6,99
  • 41516671
    Scratch the World
    Buch
    22,99
  • 42416940
    George R. R. Martin's a Game of Thrones Leather Cloth Boxed Set (Song of Ice and Fire Series)
    von George R. R. Martin
    Buch
    49,50 bisher 70,76
  • 43809866
    It Ends with Us
    von Colleen Hoover
    (1)
    Buch
    8,99 bisher 11,50
  • 46395110
    Tools of Titans
    von Timothy Ferriss
    Buch
    14,99
  • 46095035
    Born A Crime
    von Trevor Noah
    (1)
    Buch
    14,99
  • 39151342
    Harry Potter 2 and the Chamber of Secrets
    von Joanne K. Rowling
    Buch
    6,99
  • 41812060
    Harry Potter and the Philosopher's Stone. Illustrated Edition
    von Joanne K. Rowling
    Buch
    29,99

Kundenbewertungen


Es wurden noch keine Bewertungen geschrieben.

Wird oft zusammen gekauft

IT Service Management in SAP Solution Manager

IT Service Management in SAP Solution Manager

von Nathan Williams

Buch
78,99
+
=
Die letzte Zeugin

Die letzte Zeugin

von Nora Roberts

(4)
Buch
9,99
+
=

für

88,98

inkl. gesetzl. MwSt.

Alle kaufen