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IT Service Management in SAP Solution Manager

Up to date for Release 7.1

Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that-and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time.
1. Comprehensive Introduction
Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager.
2. Major Tools in IT Service Management
Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.
3. Configuration Steps
Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.
4. Reporting and Analytics
Understand how to use key KPI-based reporting features and dashboards to monitor progress and status.
5. SAP Solution Manager 7.0 vs. 7.1
Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading.

Highlights Include:

  • Application Incident Management (AIM)

  • Change Request Management (ChaRM)

  • SAP CRM Web UI

  • Application Lifecycle Management integration

  • Roles and responsibilities

  • End-to-end setup activities

  • Approval management procedures

  • Transport Management System

  • SAP and non-SAP changes

  • Deltas between 7.0 and 7.1

  • Reporting and analytics

  • Core and extended ITSM features

Galileo Press heißt jetzt Rheinwerk Verlag.

Portrait
Nathan Williams is a consultant for Enowa Consulting, and has been working exclusively with SAP Solution Manager for the last six years. From release 3.2 to 7.1, he has helped coordinate IT, business, and program management teams to define strategies as well as implement SAP Solution Manager functionality. In addition to creating strategies, roadmaps, and sharing lessons learned, he’s experienced with the technical configuration of all aspects of SAP Solution Manager. Nathan is a frequent contributor to Solution Manager Expert and SAPInsider, and is also a regular speaker at TechEd and WIS conferences.
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Einband gebundene Ausgabe
Seitenzahl 903
Erscheinungsdatum 28.02.2013
Sprache Englisch
ISBN 978-1-59229-440-4
Reihe SAP Press
Verlag Rheinwerk Verlag
Maße (L/B/H) 238/187/58 mm
Gewicht 1711
Auflage 1
Buch (gebundene Ausgabe, Englisch)
74,97
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