Thalia.de

Service Management

Operations, Strategy, Information Technology. International Student Edition

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services , which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise , which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Portrait

Received a B.S.E. in industrial engineering from the University of Michigan, an MBA from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, referred to as CALL, has been used by major cities worldwide to plan emergency ambulance systems. Consulting assignments include the RAND Corporation; the U.S. Air Force; the cities of Los Angeles, Denver, Austin, Melbourne, and Auckland; the Texas comptroller; General Motors; La Quinta Motor Inns; Greyhound; TRICON Restaurants International; and McDonald's. Teaching experience includes faculty appointments at the University of California at Los Angeles, California State University at Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. He is a registered professional engineer in the state of Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.

… weiterlesen
In den Warenkorb
Filialabholung

Versandkostenfrei

Bezahlung bei Abholung

Beschreibung

Produktdetails


Einband Taschenbuch
Seitenzahl 544
Erscheinungsdatum 01.05.2013
Sprache Englisch
ISBN 978-1-259-01065-1
Verlag McGraw-Hill Education Ltd
Maße (L/B/H) 277/215/22 mm
Gewicht 1066
Auflage 8. Auflage.
Buch (Taschenbuch, Englisch)
69,99
inkl. gesetzl. MwSt.
Sofort lieferbar
Versandkostenfrei
In den Warenkorb
Filialabholung

Versandkostenfrei

Bezahlung bei Abholung

Andere Kunden interessierten sich auch für

  • 39161967
    Investments - Global Edition
    von Alan J. Marcus
    Buch
    75,99
  • 45243079
    Fantastic Beasts and Where to Find Them. The Original Screenplay
    von Joanne K. Rowling
    (8)
    Buch
    16,99 bisher 21,49
  • 44725232
    Harry Potter and the Cursed Child - Parts I & II (Special Rehearsal Edition)
    von John Tiffany
    (55)
    Buch
    19,99
  • 39151356
    Harry Potter: The Complete Collection
    von Joanne K. Rowling
    (6)
    Buch
    48,95 bisher 71,99
  • 45965122
    The Chemist
    von Stephenie Meyer
    Buch
    13,49 bisher 27,99
  • 34910866
    The Life List
    von Lori Nelson Spielman
    (5)
    Buch
    6,99 bisher 9,70
  • 38930428
    We Were Liars
    von E. Lockhart
    (10)
    Buch
    7,99 bisher 10,49
  • 17914934
    One Line a Day
    von Books LLC Staff Chronicle
    (2)
    Buch
    9,99
  • 31405171
    Game of Thrones 5-Copy Boxed Set
    von George R. R. Martin
    (6)
    Buch
    25,90 bisher 37,49
  • 39151343
    Harry Potter 1 and the Philosopher's Stone
    von Joanne K. Rowling
    (14)
    Buch
    6,99
  • 41516671
    Scratch the World
    Buch
    22,99
  • 46395110
    Tools of Titans
    von Timothy Ferriss
    Buch
    14,99
  • 46095035
    Born A Crime
    von Trevor Noah
    (2)
    Buch
    14,99
  • 39151342
    Harry Potter 2 and the Chamber of Secrets
    von Joanne K. Rowling
    Buch
    6,99
  • 41812060
    Harry Potter and the Philosopher's Stone. Illustrated Edition
    von Joanne K. Rowling
    Buch
    29,99
  • 45996981
    The Bikini Body 28-Day Healthy Eating & Lifestyle Guide
    von Kayla Itsines
    Buch
    17,99 bisher 23,49
  • 40476149
    After You
    von Jojo Moyes
    Buch
    7,99
  • 44896091
    Born to Run
    von Bruce Springsteen
    Buch
    19,95
  • 45165108
    To Kill a Mockingbird
    von Harper Lee
    Schulbuch
    9,99
  • 32895326
    The Perks of Being a Wallflower
    von Stephen Chbosky
    (25)
    Buch
    6,99

Kundenbewertungen


Es wurden noch keine Bewertungen geschrieben.