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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Forew. by Steven R. Covey

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

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The New York Times and Washington Post bestseller that changed the way millions communicate

"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
-from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
-Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations

  • Transform anger and hurt feelings into powerful dialogue

  • Make it safe to talk about almost anything

  • Be persuasive, not abrasive


Einband Taschenbuch
Seitenzahl 272
Erscheinungsdatum 16.10.2011
Sprache Englisch
ISBN 978-0-07-177132-0
Reihe Business Books
Verlag MCGRAW-HILL Professional
Maße (L/B/H) 22,8/15,1/1,7 cm
Gewicht 334 g
Auflage 2. Auflage
Verkaufsrang 18755


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  • Foreword To The Second Edition
    Foreword To The First Edition
    Chapter 1: What's a Crucial Conversation?
    Chapter 2: Mastering Crucial Conversations
    Chapter 3: Start with Heart
    Chapter 4: Learn to Look
    Chapter 5: Make It Safe
    Chapter 6: Master My Stories
    Chapter 7: STATE My Path
    Chapter 8: Explore Others' Paths
    Chapter 9: Move to Action
    Chapter 10: Yeah, But
    Chapter 11: Putting It All Together