Critical Knowledge Transfer

Tools for Managing Your Company's Deep Smarts

Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have--before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs--all organizations have lost what these authors call "deep smarts" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. The trio has constructed a new approach that not only helps organizations put in place the structures and practices to pass along knowledge from expert to successor, but also identifies tacit knowledge--knowledge that is largely undocumented and lives inside of people's heads. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears.

Portrait
Dorothy Leonard is the William J. Abernathy Professor of Business Administration Emerita at Harvard Business School and chief adviser of the consulting firm Leonard-Barton Group. She is the author or coauthor of three Harvard Business Review Press books: Deep Smarts, When Sparks Fly, and Wellsprings of Knowledge. Walter Swap is Professor of Psychology Emeritus, former Chairman of the Psychology Department, and former Dean of Colleges at Tufts University. He is the coauthor of Deep Smarts and When Sparks Fly. Gavin Barton is managing director of the Leonard-Barton Group and a principal of GB Performance Consulting. He holds a doctorate from Boston University.
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Einband gebundene Ausgabe
Seitenzahl 240
Erscheinungsdatum 25.11.2014
Sprache Englisch
ISBN 978-1-4221-6811-0
Reihe Harvard Business Publishing
Verlag Perseus Distribution
Maße (L/B/H) 24,1/16,1/2,5 cm
Gewicht 454 g
Buch (gebundene Ausgabe, Englisch)
23,99
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