Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena.- The Role and Implications of the Internet in Healthcare Delivery.- Self-Service and E-Education: The Relationship to Self-Directed Learningself-directed learning .- Stakeholder Expectations of Service Quality in a University Web Portal.- Cybermediation in the Tourism and Travel Industries.- Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites.- Experiences of Users from Online Grocery Stores.- The Virtual Shopping Aisle: More or Less Work?.- The Customer Rules and Other e-ShoppingE-shopping Myths.- Internet Banking: An Interaction Building Channel for Bank-Customer Relationships.- Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty.- Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues.- An Explanatory Model of Self-Service on the Internet.