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Produktbild: Employee Engagement

Employee Engagement Tools for Analysis, Practice, and Competitive Advantage

52,99 €

inkl. gesetzl. MwSt., Versandkostenfrei


Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.06.2009

Verlag

John Wiley & Sons Inc

Seitenzahl

224

Maße (L/B/H)

21,6/14/1,2 cm

Gewicht

290 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-4051-7902-7

Beschreibung

Rezension

"Macey and his colleagues provide a fascinating analysis of engagement -- what it means, why it works, and, most importantly, how to create and maintain an engaged workforce."
-Fritz Drasgow, University of Illinois at Urbana-Champaign
 
"Employee Engagement walks us through the complexity of this deceptively simple concept and makes concrete the process of translating engagement into hard financial results."
-Peter Cappelli, The Wharton School, University of Pennsylvania
 
"A hugely important topic, handled with just the right mix of scholarly insight and practical experience. This book is a valuable addition to the literature."
-Jeffery S. Schippmann, Balfour Beatty Construction
 
"If you want to increase employee engagement to achieve your organization's strategic objectives this is the book for you. It deconstructs what engagement really means, explains what factors shape it, shows how to diagnose your organization current state and tell you what managerial levers you can use to increase it and consequently raise organizational performance. This book is at once scientifically sound and highly readable."
-Michael Beer, Harvard Business School
 
"No one knows more about Employee Engagement, in all its forms, than do these authors. They give careful, useful and practical advice on using employee opinion surveys to measure and increase employee engagement! "
-Allen I. Kraut, Baruch College, C.U.N.Y.

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.06.2009

Verlag

John Wiley & Sons Inc

Seitenzahl

224

Maße (L/B/H)

21,6/14/1,2 cm

Gewicht

290 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-4051-7902-7

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: Libri GmbH

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  • Produktbild: Employee Engagement
  • Series Editor's Preface

    Preface

    Acknowledgments

    1. Engaging Engagement

    How Engagement Makes a Difference and What Engagement Is

    The Business Case for Employee Engagement

    Engagement as Psychic Energy: On the Inside

    Engagement as Behavioral Energy: How Engagement Looks to Others

    How an Engaged Workforce Creates Positive Financial Consequences for Organizations

    On High Performance Work Environments: Four Principles for Creating an Engaged Workforce

    The Capacity to Engage

    The Motivation to Engage

    The Freedom to Engage

    The Focus of Strategic Engagement

    Engagement and Discretionary Effort

    Interaction of Cause and Effect
    The Remainder of the Book

    2. The "Feel and Look" of Employee Engagement

    The Feel of Engagement

    Urgency

    Focus

    Intensity

    Enthusiasm

    Cross-Cultural Issues in Describing the Feelings of Engagement

    Summary: The Feel of Engagement

    The Look of Engagement: Employee Behavior

    Persistence

    Proactivity

    Role Expansion

    Adaptability

    Summary: The Look of Engagement

    Strategically Aligned Engagement Behavior

    On Commitment, Alignment, and Internalization

    What About Employee Satisfaction?

    Where Does This Take Us?

    3. The Key to an Engaged Workforce: An Engagement Culture

    What is Organizational Culture?

    Creating a Culture for Engagement: How People are Valued in Organizations

    The Central Role of a Culture of Trust in Employee Engagement

    Trust in Senior Leadership, Trust in Management, and Trust in the System

    The Role of Fairness in a Culture of Engagement

    Culture Emergence

    Learning the Culture

    Do the People or the Environment Make the Culture?

    The Role of the Work Itself in a Culture of Engagement

    The Role of Monetary Incentives in a Culture of Engagement

    Does Organizational Success Impact Employee Engagement?

    The Role of Culture in Creating Strategic Employee Engagement

    How Culture Supports Alignment

    Summary

    4. Phase 1 of Creating and Executing an Engagement Campaign: Diagnostics and the Engagement Survey

    Pre-Survey Diagnostic Activities

    Step 1: Conduct the Background Check and Acquire the "Language"

    Step 2: Engage Leadership to Define Strategic Engagement and the Supporting Culture

    Step 3: Craft the Engagement Messaging

    The Engagement Survey

    Writing Questions that Focus on the Feelings of Engagement

    Writing Questions that Focus on Behavioral Engagement

    Writing Generic Behavioral Engagement Survey Questions

    Writing Questions that Focus on Creating the Employee Capacity to Engage

    Writing Questions that Focus on Whether People Have a Reason to Engage

    Writing Questions that Focus on Whether People Feel "Free" to Engage

    Summary

    5. Phase 2 of Creating and Executing an Engagement Campaign: Action Planning and Intervention

    Survey Results Interpretation

    Benchmarks

    Survey Results Feedback

    Feedback at the Executive Level

    Feedback at the Managerial Level

    Communicating Survey Results Company-Wide

    Summary

    Preparing the Organization for Taking Action

    Commitment for Action

    Resources and Tools That Facilitate Action Planning and Change

    Variants on the Action Planning Model

    How Much Measurable Change is Possible?

    Actual Changes That Build and Maintain Engagement

    Interventions that Build Confidence and Resiliency

    Interventions that Enhance Social Support Networks

    Interventions that Renew or Restore Employee Energy

    Interventions that Enhance the Motivation to Engage

    Interventions that Enhance the Freedom to Engage

    Interventions Focused on Process Fairness

    Interventions Focused on Outcome Fairness

    Interventions Focused on Interactional Fairness

    Leadership Behavior and Engagement

    Summary

    6. Burnout and Disengagement: The Dark Side of Engagement

    Disengagement: Early Unmet Expectations at Work

    The Nature and Trajectory of Burnout

    The Components of Burnout

    The Trajectory of Burnout

    Is Burnout Inevitable?

    Effective Coping With Burnout

    Social Support

    Autonomy and Job Control

    Burnout, Workaholism, and Engagement: Resolution of the Paradox

    Job Creep and the Erosion of Trust

    Additional Stress Factors and Disengagement

    Remedies and Interventions

    The Need for Recovery

    Other Interventions

    Resistance to Change and Engagement: Another Dark Side of Engagement

    How Should Engagement Initiatives be Communicated?

    Conclusion

    7. Talking Points: Introducing or Rethinking Engagement in Your Organization

    Notes

    Subject Index

    Author and Name Index