FINDING USABILITY PROBLEMS Chapter 1 You don't see any elephants around here, do you? What do-it-yourself usability testing is, why it always works, and why so little of it gets done Chapter 2 I will now saw my [lovely] assistant in half What a do-it-yourself test looks like Chapter 3 A morning a month; that's all we ask A plan you can actually follow Chapter 4 What do you test, and when do you test it? Why the hardest part is starting early enough Chapter 5 Recruit loosely and grade on a curve Who to test, and how to find them Chapter 6 Find some things for them to do Picking tasks to test, and creating scenarios for them Chapter 7 Some boring checklists …that will save your butt Chapter 8 Mind reading made easy Your job as test facilitator Chapter 9 Make it a spectator sport Getting everyone to watch, and telling them what to look for FIXING USABILITY PROBLEMS Chapter 10 Debriefing 101 Comparing notes and deciding what to fix Chapter 11 The least you can do(TM) The best ways to fix usability problems Chapter 12 The usual suspects Some problems you're likely to find, and how to think about fixing them Chapter 13 Making sure life actually improves THE ROAD AHEAD Chapter 14 Teleportation made easy Remote Testing: Fast, cheap, and slightly out of control Chapter 15 Overachievers only Recommended reading and more Chapter 16 Happy trails / to you A few final words of encouragement