Acknowledgments
Introduction
PART I | BUSINESS WRITING IN A DIGITAL WORLD
1. "I Didn't Know That!" The Essentials of
Good Business Writing.
2. Getting Started: Five Ways to Overcome Writer's Block.
3. Imperfect Writing for Perfect Results.
4. Looks Count: Make Your Writings Visually Appealing
5. These Bullets Won't Kill Your Writing.
6. Simple Words Are Not for Simple People.
7. Do Not Use Contractions
(Don't Worry, I Didn't Mean It!)
8. "But I Didn't Mean It That Way!"
How to Eliminate a Harsh Tone in Your Emails
9. Eliminate Those Extra Words
10. Email Rules: Don't Drive Your Readers to Distraction!.
11. What's in an Email Address? A Lot!
12. Grab Your Reader's Attention: Effective Use
of Email Subject Lines.
13. In the Beginning . . . Salutations Set the Tone
for Emails and Letters.
14. Saying Goodbye: Suggestions for Closing Your Emails
15. Reasons You Make Mistakes in Email,
and Proofreading Solutions.
16. How Do I Become a Better Writer?
Let Me Count the Ways .
17. "It's What You Wrote!" How Facebook, Twitter,
LinkedIn, and Others Can Kill Your Career.
18. Improve Your Writing-and Reputation-
Through Blogging.
19. Texting for Business? It Is Still Writing!.
20. Don't Write That! The Top 10 Grammar Gripes
(and Other Errors).
PART II | PRESENTATION SKILLS:
TALK YOUR WAY TO THE TOP
21. Presentation Panic-Take These Steps
to Avoid Running off the Stage!.
22. More Ways to Overcome Stage Fright.
23. Don't Ramble: Use the Speech Organizer
24. It Would Have Been a Great Speech-
for a Different Audience
25. Openings and Closings Matter: Start with Strength,
End with Impact
26. Story Time: Use Tales to Engage with Your Audience
27. Write the Presentation the Right Way
28. Polishing Your Delivery: Pay Attention to the Details .
29. Don't Put Your Audience to Sleep: Speak with Authority.
30. Eliminate Filler Words: Um, You Know, Okay.
31. Don't Let a Microphone Distract from Your Presentation.
32. Are You Letting These Speaking Quirks
Derail Your Presentation? .
33. Did You Hear the One About . . . ? Guidelines for Humor.
34. "He's Still Talking!" The Secrets to Managing Time
When Presenting.
35. Tips to Encourage Questions from Your Audience.
36. Answer Questions Like a Pro.
37. Show-and-Tell: Suggestions for Using Slides Successfully.
38. I'm Speaking on a Panel: What Do I Do?.
39. Polish Your Presentations a Little More.
40. Continue to Improve: Use the Post-Presentation
Checklist to Evaluate.
PART III | TALK ISN'T CHEAP:
ASSERTIVE COMMUNICATION AND CONFLICT
41. Are You Too Nice? Learn the "Three Faces
of Communication".
42. How Assertive Are You? Take a Self-Assessment.
43. Should I Believe You? Avoid Sending Mixed Messages. .
44. Eliminate the Negativity-No Harsh, Aggressive Tones.
45. Avoid the Use of the Word But, but
46. Do You Have a Problem with "No Problem"?
47. Listen Up! You Can't Talk and Pay Attention
at the Same Time.
48. Silence Isn't Always Golden: Voice Your Opinion
at Meetings
49. What's My Line? What to Say in Awkward Situations
50. Two Communication Secrets to Get What You Want
51. How to Manage "Know-It-Alls" Without Insult .
52. "Hold That Thought!" and Other Ways to
Handle Interruptions.
53. Fightin' Words: Questions to Avoid Asking
(or Answering) at Work.
54. "How Can I Say This?" Ways to Deliver Difficult News .
55. No Pouting: Polite Ways to Handle Criticism .
56. Offended by a Comment? Try These Simple
but Powerful Responses.
57. Stop Complaining: Learn to Confront Others Politely
58. Someone Else's Bad Behavior Is No Excuse
for Your Own!
59. Work with a Bully? Tips for Asserting Yourself.
60. Drama Screens: Handling Conflict Online
61. Staying Festive: Ways to Avoid Conflict
at the Holidays
PART IV | IT'S YOUR RESPONSIBILITY:
CAREER ADVANCEMENT AND JOB SEARCH
62. Your Career Is What You Make It-
So Make It Something!
63. Build Your Career, One Day at a Time
64. Seven Tips for Young Women Just Starting Their Careers
65. Many People Are Giving Me Career Suggestions.
What Do I Do?
66. Don't Put Yourself Down-Speak Well
of Yourself Instead.
67. Build Your Network Both Online and Off
68. Are You Letting Networking Opportunities
Pass You By?
69. How to "Keep in Touch" Professionally
and Successfully
70. Don't Whine About Your Job. Do Something!
71. How Do I Conduct a Job Search?
Suggestions for Success
72. Perk Up Your Résumé and Cover Letter
73. Avoid Blunders: Interviewing Tips for Everyone
74. How Do You Master Interviewing?
Practice, Practice, Practice
75. Dress to Impress-Not to Fool the Employer
76. Avoid Job-Search Gaffes on Social Media
77. Lights, Camera, Interview! Tips for Interviewing
on Skype.
78. You Got the Interview-Now Here's What
to Do the Night Before
79. Nice Offer . . . But I Wasn't Looking for a New Job
80. When to Let Your Employer Know You Are Leaving.
PART V | THE FINISHING TOUCHES:
YOUR ACTIONS AND APPEARANCE MAKE A DIFFERENCE
81. Do You Want to Be Noticed? The Power of Presence.
82. Do You Project Confidence When Seated?
83. Greetings: The Power of a Simple "Hello".
84. Introductions: Frustrations Galore!
85. Not for Men Only! The Etiquette of the Handshake
86. Cubicle Conversations: Keep Chat Professional
in the Office
87. Effective International Communication:
You Say "Potato," and I Say
88. Ways to Engage with People-for People
Who Don't Like to Engage!
89. The "Halo Effect"-When Being Nice Has Benefits
90. "But It's Playing My Song": Smart Phone Use
for Business
91. The Etiquette of Connecting Professionally on LinkedIn
92. We Can't All Be Steve Jobs: Dressing Well Reaps Results
93. Top 10 Business Clothing Mistakes
94. Don't Take Your Neighbor's Bread, and Other
Dining Suggestions
95. Be a Gracious Guest: 10 Ways to Avoid Dining Blunders
96. Tips for Ordering Wine at a Business Dinner
97. In a Restaurant, to Introduce or Not?
Tips for a Tricky Etiquette Situation
98. Your Mother Was Right: The Importance
of Expressing Thanks
99. Etiquette for Hallways, Sidewalks, and Other Walkways
Conclusion
Index
