Take a Number How Citizens' Encounters with Government Shape Political Engagement

"Take a Number takes a novel approach to studying the impact citizen interaction with government has upon political attitudes and behaviours, convincingly demonstrating the important effects such interactions can have and exploring questions that have yet to be seriously considered in the Canadian context." Michael McGregor, Toronto Metropolitan University

"With its careful discussion of research methodology, the limits of the findings, and potential avenues for future research, Take a Number is written for researchers and academics. But it has opened up a neglected area of research important to all of us-and at just the right time. How we organize programs matters. The details matter. Public administration and how public servants deliver services matter. They matter not just for efficiency, which has been the driving objective in recent times of austerity, but for fairness." Literary Review of Canada