Encouraging the Heart Igniting Purpose and Providing Meaningful Recognition

Introduction 1

Part One

1 The Heart of Leadership 13

2 The Seven Essentials of Encouraging 27

3 The Leadership Encouragement Index 45

Part Two

4 The First Essential: Set Clear Standards Aligned with Purpose 57

5 The Second Essential: Expect the Best 75

6 The Third Essential: Pay Attention 91

7 The Fourth Essential: Personalize Recognition 107

8 The Fifth Essential: Tell the Story 125

9 The Sixth Essential: Celebrate Together 143

10 The Seventh Essential: Set the Example 161

Part Three

11 Leadership Is an Affair of the Heart 181

12 101 Ways to Encourage the Heart 189

Notes 207

Acknowledgments 229

About the Authors 231

Index 235