Produktbild: Technical Communication Strategies for Today, Global Edition

Technical Communication Strategies for Today, Global Edition

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Beschreibung

Produktdetails

ISBN

978-1-292-08040-6

Auflage

2

Erscheinungsdatum

16.12.2014

Einband

Taschenbuch

Verlag

Pearson Education Limited

Seitenzahl

528

Maße (L/B/H)

23,5/19,5/2,9 cm

Gewicht

796 g

Sprache

Englisch

Beschreibung

Produktdetails

ISBN

978-1-292-08040-6

Auflage

2

Erscheinungsdatum

16.12.2014

Einband

Taschenbuch

Verlag

Pearson Education Limited

Seitenzahl

528

Maße (L/B/H)

23,5/19,5/2,9 cm

Gewicht

796 g

Sprache

Englisch

Herstelleradresse

Pearson
St.-Martin-Straße 82
81541 München
DE

Email: salesde@pearson.com

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  • Produktbild: Technical Communication Strategies for Today, Global Edition


  • Part 1: Elements of Technical Communication

    Chapter 1 Communicating in the Technical Workplace

    Developing a Workplace Writing Process


    Genres and the Technical Writing Process

    Stage 1: Planning and Researching

    Stage 2: Organizing and Drafting

    Stage 3: Improving the Style

    Stage 4: Designing

    Stage 5: Revising and Editing


    What Is Technical Communication?

    Technical Communication Is Interactive and Adaptable

    Technical Communication Is Reader Centered

    Technical Communication Relies on Teamwork

    Technical Communication Is Visual

    Technical Communication Has Ethical, Legal, and Political

    Dimensions

    Technical Communication Is International and Cross-Cultural


    How Important Is Technical Communication?


    Chapter Review


    Exercises and Projects


     

    Chapter 2

    Readers and Contexts of Use



    Profiling Your Readers

    Identifying Your Readers

    Profiling Your Readers’ Needs, Values, and Attitudes


    Profiling Contexts of Use

    Identifying the Context of Use


    Using Profiles to Your Own Advantage


    International and Cross-Cultural Communication

    Differences in Content

    Differences in Organization

    Differences in Style

    Differences in Design

    Listen and Learn: The Key to International and Cross-Cultural Communication

    At Work: What Are Some Strategies for Communicating with People from Another Culture?


    Chapter Review


    Exercises and Projects


    Case Study: Installing a Medical Waste Incinerator

     

    Chapter

    3


    Working in Teams



    The Stages of Teaming


    Forming: Strategic Planning

    Step 1: Define the Project Mission and Objectives

    Step 2: Identify Project Outcomes

    Step 3: Define Team Member Responsibilities

    Step 4: Create a Project Calendar

    Step 5: Write Out a Work Plan

    Step 6: Agree on How Conflicts Will Be Resolved


    Storming: Managing Conflict

    Running Effective Meetings

    Mediating Conflicts

    Firing a Team Member


    Norming: Determining Team Roles

    Revising Objectives and Outcomes


    Help: Virtual Teaming

    Identifying Team Roles

    Using Groupware to Facilitate Work


    Performing: Improving Quality


    The Keys to Teaming


    Chapter Review


    Exercises and Projects


    Case Study: Not a Sunny Day



     


    Chapter 4

    Letters, Memos, and E-Mails



    Features of Letters, Memos, and E-Mails


    Planning and Researching

    Determining the Rhetorical Situation


    Ethics in the Technical Workplace

    What Are Ethics?


    Where Do Ethics Come From?

    Personal Ethics

    Social Ethics

    Conservation Ethics


    Resolving Ethical Dilemmas


    Help: Stopping Cyberbullying and Computer Harassment

    Confronting an Ethical Dilemma

    Resolving an Ethical Dilemma

    When You Disag