CHAPTER 1
MANAGEMENT MOSAIC
The manager as orchestra conductor. Peter Drucker, Sune Carlson and Leonard Sayles 5
Management: be careful what you think. Henry Mintzberg 6
What Management says and what managers do. Albert Shapero 15
Management and magic. Martin I. Gimpl and Stephen R. Dakin 18
CHAPTER 2
MANAGEMENT OF MEANING
Problems, problems, problems. Raymond Smullyan 25
Accenture’s next champion of waffle words. Lucy Kellaway 25
Mana-gems 27
Subject: new element for Periodic Table 29
PowerPoint is evil. Edward Tufte 29
Planning as public relations. Henry Mintzberg 32
The opposite of a profound truth is also true. Richard Farson 33
Systematic buzz word generator. Lew Gloin 35
CHAPTER 3
MISLEADING MANAGEMENT
There are no leaders, there is only leadership. Richard Farson 39
Conversations from the corner office. John Mackey talks with Kai Ryssdal 41
A star executive does not make a company. John Kay 44
Rules for being a heroic leader. Henry Mintzberg 46
A descent in the dark. R.R. Reno 47
Leadership and communityship. Henry Mintzberg 48
CHAPTER 4
MYTHS OF MANAGING
Outsourcing the outsourcers 55
Spotting management fads. Danny Miller and Jon Hartwick 55
Musings on management. Henry Mintzberg 58
To err is human. Spyros G. Makridakis 67
CEOs: some gamblers. Henry Mintzberg 69
CHAPTER 5
MAXIMS OF MANAGING
Laws and rules: from A to Z 73
Parkinson’s law. Cyril Northcote Parkinson 75
Maxims in need of a makeover. Justin Ewers 77
Why most managers are plagiarists. Lucy Kellaway 81
CHAPTER 6
MASTERS OF MANAGING?
Managers not MBAs. Henry Mintzberg 87
Harvard’s masters of the apocalypse. Philip Delves Broughton 91
Games business schools play. Andrew J. Policano 94
CHAPTER 7
METAMORPHOSING MANAGEMENT
‘Change management’ is an oxymoron. Jim Clemmer 99
Senior managers aren’t cooks, they’re ingredients. David K. Hurst 100
Staying on track. Anon 100
Backing into a brilliant strategy. Richard Pascale 101
A modern parable. Anon 104
Wither our wiki, worldly, wounded world? Jonathan Gosling 105
Crafting strategy. Henry Mintzberg 107
CHAPTER 8
MANAGING MODESTLY
Ye gods, what do I do now? Ian Hamilton 113
A long overdue letter to the board. Henry Mintzberg 113
Here’s an idea: let everyone have ideas. William C. Taylor 115
Managing quietly. Henry Mintzberg 118
Managing without managers. Ricardo Semler 122
Index 127
