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Produktbild: ITIL Foundation All-In-One Exam Guide

ITIL Foundation All-In-One Exam Guide

37,99 €

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Beschreibung

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

ITIL® Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version...

Beschreibung

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

ITIL® Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

. ITIL fundamentals . The service lifecycle . Service strategy . Service design . Service transition . Service operation . Continual service improvement . ITSM in the real world

CD ICON

Electronic content includes:

. Complete practice exams . Videos from the author . PDF copy of the book

Produktdetails

Einband

Taschenbuch
Erscheinungsdatum

04.08.2016
Verlag Mcgraw Hill Higher Education
Seitenzahl

450

Produktdetails

Einband

Taschenbuch
Erscheinungsdatum

04.08.2016
Verlag Mcgraw Hill Higher Education
Seitenzahl

450
Maße (L/B/H)

23,1/18,7/2 cm
Gewicht

477 g
Sprache

Englisch
ISBN

978-0-07-184160-3
Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: ITIL Foundation All-In-One Exam Guide

  • Chapter 1: ITIL Fundamentals
    Chapter 2: The Service Lifecycle
    Chapter 3: Service Strategy
    Chapter 4: Service Design
    Chapter 5: Service Transition
    Chapter 6: Service Operation
    Chapter 7: Continual Service Improvement
    Chapter 8: ITSM in the Real World Case Studies
    Appendix A: Implementation Overview
    Appendix B: ITSM Qualifications Structure
    Appendix C: Buzz Phrase Generator
    Appendix D: About the CD/Download
    Quick Review Guide
    Glossary