Introduction xxvii
Assessment Test lxxxii
Part I 220-1101 1
Chapter 1 Motherboards, Processors, and Memory 3
Understanding Motherboards 7
Understanding Processors 42
Understanding Memory 49
Understanding Cooling Systems 63
Summary 71
Exam Essentials 71
Review Questions 73
Performance-Based Question 1 77
Performance-Based Question 2 78
Chapter 2 Expansion Cards, Storage Devices, and Power Supplies 79
Installing and Configuring Expansion Cards 81
Understanding Storage Devices 89
Understanding Power Supplies 118
Summary 131
Exam Essentials 131
Review Questions 133
Performance-Based Question 137
Chapter 3 Peripherals, Cables, and Connectors 139
Understanding Cables and Connectors 140
Understanding Cables and Connectors 160
Summary 184
Exam Essentials 185
Review Questions 186
Performance-Based Question 190
Chapter 4 Printers and Multifunction Devices 191
Understanding Print Technologies and Imaging Processes 193
Summary 262
Exam Essentials 262
Review Questions 264
Performance-Based Question 268
Chapter 5 Networking Fundamentals 269
Understanding Networking Principles 271
Identifying Common Network Hardware 295
Summary 324
Exam Essentials 324
Review Questions 327
Performance-Based Question 331
Chapter 6 Introduction to TCP/IP 333
Understanding TCP/IP 335
Understanding Virtual Networks 368
Virtual Local Area Networks 368
Virtual Private Networks 370
Summary 372
Exam Essentials 372
Review Questions 374
Performance-Based Question 378
Chapter 7 Wireless and SOHO Networks 379
Understanding Wireless Networking Technologies 381
Installing and Configuring SOHO Networks 402
Summary 449
Exam Essentials 449
Review Questions 451
Performance-Based Question 455
Chapter 8 Network Services, Virtualization, and Cloud Computing 457
Understanding Network Services 459
Understanding Virtualization and Cloud Computing 487
Summary 515
Exam Essentials 516
Review Questions 518
Performance-Based Question 522
Chapter 9 Laptop and Mobile Device Hardware 523
Working with Laptop and Mobile Device Hardware 526
Summary 584
Exam Essentials 585
Review Questions 586
Performance-Based Question 590
Chapter 10 Mobile Connectivity and Application Support 591
Understanding Mobile Connectivity 593
Summary 668
Exam Essentials 668
Review Questions 670
Performance-Based Question 674
Chapter 11 Troubleshooting Methodology and Resolving Core Hardware Problems 675
Using the Troubleshooting Best Practice Methodology 678
Troubleshooting Motherboards, CPUs, RAM, and Power Problems 690
Summary 708
Exam Essentials 709
Review Questions 711
Performance-Based Question 715
Chapter 12 Hardware and Network Troubleshooting 717
Troubleshooting Storage Drives and RAID Arrays 721
Troubleshooting Video, Projector, and Display Issues 731
Troubleshooting Common Mobile Device Issues 737
Troubleshooting Printer Problems 751
Troubleshooting Networking Problems 779
Summary 806
Exam Essentials 806
Review Questions 809
Performance-Based Question 813
Part II 220-1102 815
Chapter 13 Operating System Basics 817
Understanding Operating Systems 819
Understanding Applications 830
Introduction to Windows 10 836
Preparing for the Exam 871
Summary 872
Exam Essentials 872
Review Questions 874
Performance-Based
