1 Table of Contents

2 Foreword

3 About the book

4 Police situation Report
4.1 Frequency and types of attacks
4.2 Typical operational situations
4.3 Typical parties to a conflict
4.4 Typical interactions
4.5 Conclusion

5 The theoretical background of de-escalation
5.1 Definition of de-escalation
5.2 The effectiveness of de-escalation
5.3 The significance of personal attitude
5.4 The police organization's self-image

6 The KODIAK framework
6.1 KODIAK's objectives
6.2 Emphasis on routine utilization
6.3 Axioms

7 The KODIAK step-by-step model
7.1 Stages
7.2 Situation assessment
7.3 Transition to coercion

8 Stages and associated de-escalation techniques
8.1 Safety
8.2 Relationship
8.3 Calming
8.4 Conflict clarification
8.5 Search for solutions
8.6 Solution Implementation
8.7 Cross-level techniques

9 Case study: KODIAK in action

10 Subsequent observation and analysis
10.1 Basics of reflection and follow-up
10.2 Schemes for follow-up

11 Suggestions for reflection
11.1 Introduction
11.2 Reflections on one's own personal attitude
11.3 Reflections on your own experiences
11.4 Reflections on your own strengths and weaknesses
11.5 Reflections on the use of force
11.6 Your own reflection topics on de-escalation

12 Implementation and exercise recommendations
12.1 Keep what has been tried and tested!
12.2 If you want something to be different, do it differently
12.3 Practice makes perfect
12.4 Persistence is the strength of the successful
12.5 Possible learning steps

13 References

14 Case studies