Customers at Work New Perspectives on Interactive Service Work

Tabea Beyreuther, Chemnitz University of Technology, Germany

Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany

Thomas Birken, ISF München, Germany

Fritz Böhle, University of Augsburg, Germany

Christian Eismann, Chemnitz University of Technology, Germany

Heidemarie Hanekop, University of Göttingen, Germany

Anna Hoffmann, Chemnitz University of Technology, Germany

Sabine Hornung, Chemnitz University of Technology, Germany

Heike Jacobsen, Brandenburg University of Technology, Germany

Nick Kratzer, ISF München, Germany

Wolfgang Menz, ISF München, Germany

Kerstin Rieder, Aalen University, Germany

G. Günter Voß, Chemnitz University of Technology, Germany

Stephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany

Margit Weihrich, Augsburg University, Germany

Volker Wittke University of Göttingen, Germany